Wow Or Maybe Just Sort Of.
How much does all this new stuff matter? Have new information and communication technologies really produced a “new economy” and “changed everything”? Cisco, which makes communications equipment, handles 68 percent of its orders online and 70 percent of its service calls are completed online, saving $1.4 billion annually, a sum equal to 7 percent of Cisco sales. This is a nice efficiency, but hardly evidence of a fundamentally new economic order....